customer service
A customer service personnel, also known as a customer service representative or customer service agent, is an individual who interacts with customers on behalf of a company or organization. Their primary role is to provide assistance, support, and information to customers before, during, and after their purchase or interaction with the company's products or services. Customer service personnel play a vital role in ensuring customer satisfaction, resolving issues, and building positive relationships with customers.
Handling customer inquiries, concerns, and complaints via various communication channels such as phone, email, chat, or social media.
Providing product or service information, technical support, and troubleshooting assistance to customers.
Processing orders, returns, refunds, and exchanges accurately and efficiently.
Maintaining a professional and courteous demeanor while interacting with customers, regardless of the nature of the inquiry or complaint.
degree
