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I am an ex-pat from Ireland living in Dubai since October 2015.

I have been through all the necessary processes to reside and work here, residency visa, National ID card etc.

I opened a bank account with a bank in Abu Dhabi (won't mention the specific name) and to say the least, they have been less than helpful.

On opening the account I received my debit card within a few days and I was told that as soon as my monthly salary was lodged into my account I would receive my credit card (first salary lodged was December due to delays in getting my National ID card). I provided all the necessary documentation (salary certificate etc.,) but I am now being told that the credit card is being held up as the bank need to do a "HR verification" and a "remote visit" to my place of employment?

Is this a normal process in the UAE or is this specific to this particular bank?

If normal then I may have an issue. I work from my residence and the registered office for my company is purely a sales office which is vacant more often than not as my colleagues and I travel a significant amount for our work so may not/will note be available for a "remote visit".

Any advice/help would be appreciated.

Thank you