Hey,
I moved to Jeddah about 1month ago. I live in a place called Mishrifah, near Souq-al-Jawal. As soon as I arrived my friend gave me an STC pack of 10GB 4G. I got speeds upto 20mbps on my mobile phone, to which I was very grateful. I really liked the latency I got while I did online gaming. I got about 156ms when I used to play online MMORPG's. Anyways, it got done very soon. Now, I had to get myself an internet connection, so I finally went to a shop nearby and got a 4G Unlimited Internet Pack of 3months of Mobily. They gave me router as well. My friends told me that Mobily was awesome and they are better than STC, so I ended up Mobily Internet Plan.
First week was fine, I got about 8mbps Download speed and 2mbps Upload speed, which is quite low as compared to that of STC. Anyways I was fine with it. The main problem occurred to me when I wanted to play online games, I got about 250ms which was way more than what I got on STC. Anyone who plays online games can pretty much relate himself to my situation. Now that I have bought it, I thought its okay. Another problem struck me from 2nd week onwards. My internet speeds are low as 0.33mbps download speed and 0.12mbps upload speed. At this point, I get 450ms on games. 450ms is hell. I cant literally do anything, like anything. I was really angry upon my decision. Its the 3rd week now, so I thought why not make a call to Mobily and tell them whats going on.
So I did it, I called Mobily today early in the morning, and I told them what problems I get. As usual with every carrier, they asked me to give my ID and Account Number. After all required information, I told them what I was facing. And the operator responded by saying, that the pack I have subscribed to doesn't sell anymore, i.e. Mobily has stopped offering that package. I said okay!, but what you can do about my speeds. The Operator said that they cant do anything about it, like nothing.
At this moment, I don't know what to say. Maximum speed that I get on a 4g network is 0.33mbps and 450ms as my latency(which sometime goes upto 1200-1500ms). It feels like a dead investment to which I have to stick onto till the pack expires.
Such behavior from Mobily was not good, in my opinion. How can you just do away with something that you have offered for value. I didn't get that pack for free of cost, I paid for it.
Well, if there is someone who lives in Jeddah(same place as mine), can you recommend me about any other Internet Packs going on. Also please answer some of my questions, if you have enough time:
a) Does STC offer a better speed in the long run?
b) Are there any speed lagging, where speed decreases a lot?
c) I have recently seen a Fiber optic pack for 200sr a month which offers 20mbps pack, does it offer the claimed speed?
d) Are there any problems with STC carrier, like do they create problems for people in the long run?
e) Incase, I want to unsubscribe from the package, will it take a long time, since it is a Fiber Net and is postpaid?
Thanks a lot for helping me out.