They are either very good or very bad because they use contractors, not their own trucks/employees. So, for example, they didn't want to send a contractor to Naples FL to pick up my stuff until there was another person who wanted to move from Naples.. Ridiculous! I could end up waiting for months in the unlikely coincidence someone else from Naples was moving to P.R. And I agreed to pay the extra fee for them to drive to Naples. They still wouldn't come! And, they wouldn't let me make two trips to drop off my stuff with them in Miami since my stuff could not fit into one trip. Argumentative and unyielding idiots.