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Oh no 😢 I've used Nexo Legal a few times and not had any major issues. Now, I do remember in the first engagement, after I paid and we arranged everything, I didn't hear from them for almost a week. I panicked, of course... but eventually they got back to me, and apologized and said they were on holiday.

Context: there's a holiday just about every month in Colombia, and they somehow always seem to be traveling, drinking, or partying before and after...  so you (we) have to calculate 1 or 2 days before AND after said holiday before business resumes as "normal". In general, the Colombian work ethic (if you wanna call it that) isn't great, and it can be upsetting for us foreigners that are more accustomed to constant communication and "reachability". This applies even to so-called professionals. Literally nothing we can do about it but call, send WhatsApp messages, and wait on them to get back to us when THEY are ready. Unfortunately, that's the culture, I had to learn this the hard way too 😞

So... there might be a festival in Medellin, some holiday I'm not aware of, some of their staff are sick, etc. How long have you guys been waiting for them to get back to you? What number are you calling/messaging? Feel free to DM me and I'll se what I can do to get in touch with Tomas the main Immigration lawyer there.

We sent most stuff almost 2 weeks ago.  We are just mindful that they don't accept documentation that is over 3 months old so can't leave things sitting too long, we have already spent money getting the police checks, translations etc done and they all have to be less than 3 months old.

I've emailed the first person we had contact there Valentina today so hopefully if Tomas is away or sick she can let me know.  I have had experience with lawyers in the past where I currently live where things are supposedly efficient, when I was selling a house that I kept sending them stuff and no one had bothered to let me know this person had left the firm and the matter had not been handed over to anyone else so I was sitting in limbo.  I just don't want a scenario like that again.

I am Colombian so I do know what things are like there, I also know that one has to keep pushing and prodding to get things done. 

Just for sanity check I wanted to check if anyone else had delays.

Thanks for your reply Chinedu!

Use Langon in Medellin