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Hello,

the cheapest and safest place I found to be using ebay. Just enter the phone model number and the network it is locked to. I cost me around £10 to unlock my O2 LG phone.

if the phone was bought in UK and after December 2021, then according to Ofcom,  Vodafone should unlock free of charge. There is the link:
ofcom.org.uk/news-centre/2021/mobile-companies-now-banned-from-selling-locked-handsets

Yes I can advise, unfortunately the news may not be good for you!
I had exactly the same problem, and (if you are outside Portugal), forget it!

However, when you are in Portugal, go to a proper Vodaphone office, (some are just franchised distributors), and get the supervisor (or office manager) to get on with it. The challenge is avoiding the very friendly junior staff, who are very nice - and most of them are in Portugal - but get someone who is serious, understands the system and has access and authority on system.

You need to be insistent - do not leave without a resolution - and wait as long as it takes.

Since doing this - full, easy and efficient international access. But make sure you have everything needed - Bank details, credit/debit cards, NIF, passport documentation, lease/property address, etc.

Hope this helps?

Thanks for the help guys, its a portugese vodafone i bought here over a year ago, and i am based in portugal, have already been online to vodafone sent them an email form,
still waiting response, if that dont work will to go to a store. not sure ebay is the answer for me as i am based in PT not UK.